Thanks for shopping at GVN Rocks.
We believe in our product and value the happiness of our fans and customers.
Please email us if you are not happy with any of our products and we will be glad to exceed your expectations. We are reasonable people and will try our best to work something out. If you are not completely happy with your new ordered product from our online store, please send it back to us within 15 days for a full refund.
If you are not entirely satisfied with your purchase, we’re here to help.
We are committed to the health and safety of our customers, and to help to reduce the spread of Covid-19. This pandemic has made us to come together to rally our greatest strength, the human strength. Be safe.
You have 15 calendar days to return an item from the date you received it. To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your credit card issuer’s policies.
We know a quick delivery is important to you and we are working hard to achieve that. But please be patient, all orders are normally shipped out within 72 hours and will take approx. 2-4 weeks to arrive from shipment.
However, due to current Covid-19 outbreak, the shipping may delay than normal.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will not receive refunds if; You did not receive your orders due to factors caused by you or factors GVN Rocks control, like:
- Wrong shipping address
- Not cleared by your local custom
- Natural disaster which led to the delay
Do send your refund request via email to firstname.lastname@example.org or use our contact us page.